Company Overview

SpiceCSM is the leading provider of Guided Service technology. SpiceCSM is about creating a factor-ten effect on how you service your customers and lower the cost of service delivery. Taking a new approach to service delivery by guiding your customers and service agents through the problem resolution process. The SpiceCSM Guided Service applicaiton is an incremental, new solution that shifts the ability to resolve problems from the highly trained or subject matter experts to the customer and to the service agents with minimal knowledge and expertise.

With existing integrations to many CRMs and Help Desk applications, including Salesforce.com and SugarCRM, SpiceCSM is able become just another part of your organization's arsenal.