Over the last two weeks we have been working very hard in developing and delivering some good quality video and webinar content.  The first video demo, which is available for your viewing pleasure HERE, is a high level overview of Spice HelpDesk, our ticketing and knowledgebase engine.  There will also be some follow-up video demos that detail each section of the product.  Last but not least, will be an example of a support agent taking a phone call and using HelpDesk to resolve the problem.

Informational and training Webinars are also in the works. We would like to begin offering weekly and even daily webinars, showcasing the features and functions of Spice HelpDesk, and the rest of our products as soon as they are ready. On top of these weekly webinars, we will also be releasing a set of training courses that dive into the “in’s and out’s” of everything Spice HelpDesk, to help you make your support organization a leaner, meaner, problem solving machine.

We would greatly appreciate any comments or feedback in regards to the types of webinars and demos that we create. Our goal is to provide the content that is most important to you, our customers. Feel free to contact us at any time if you are interested in a one-on-one demo or to have any questions answered. Our phone number is (866) 3311-CSM (for those of us with blackberry’s the last three digits are 276) and if you prefer email, then please send all requests to sales@spicecsm.com.

Thanks,
Justin