Customer Service Management
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Please use this area as your resource for all things CSM. SpiceCSM is dedicated to creating Really Happy Customers by providing our customers with the best technology in the market. Whether your a seasoned customer service veteran or new to the industry this blog will be dedicated to delivering information about improving customer service, technology, and SpiceCSM updates.
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The following is the slideshow I used for my presentation at the 2009 ATA NY Metro Tech Forum. Though the event was small there were a lot of great speakers and we were glad to be there. The official title was, “Utilizing a Multi-tenancy and a Shared Agent Environment to Reduce Operating Expenses.” Quite the mouth full, huh.
SpiceCSM has been chosen… to be a speaker that is, at the upcoming ATA NY Metro Technology Forum. It will be my pleasure to give a short talk on “Utilizing Mutli-tenancy and a Shared Agent Environment to Reduce Operating Expenses.” The event is taking place at the DialAmerica building in Mahwah, NJ on April 2nd.
If you are an ATA member and are planning to attend the show, I look forward to seeing you there. If you are not a memeber, you can still come down and enjoy the day. Either way, please visit the registration page to get started.
Hope to see you there.
Cheers,
Justin
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