Please use this area as your resource for all things CSM. SpiceCSM is dedicated to creating Really Happy Customers by providing our customers with the best technology in the market. Whether your a seasoned customer service veteran or new to the industry this blog will be dedicated to delivering information about improving customer service, technology, and SpiceCSM updates.
Calling all Call Center Managers, Help Desk Managers, and Customer Service Directors… Spice needs your help!
We are always interested in knowing what our customers and potential customers think about our products so we are asking for a favor. We want to hold a focus group for our customers and potential customers to say whats on their minds. We will talk about current features, the product roadmap, pricing, and much more.
We understand we can’t be everything to everyone, but ensuring that our products and services are aligned with your needs and initiatives is very important to us. We are in the midst of rolling out a new pricing scheme and with your help it will be fine tuned for the market.
If you are interested in taking part (which we greatly appreciate) please visit the following link to sign up. This will be a virtual focus group and should last approximately one hour. We will be limiting the attendance, so be sure to register as soon as possible.
https://spicecsm.ilinc.com/register/czwkjxm
-Justin