From June 15-17, Jennifer Balaban and myself will be in sunny Las Vegas, NV for the Call Center Week 2009 Conference. Taking place at the majestic Bellagio Hotel, we are looking forward to meeting all those that are planning on attending. Unfortunately our booth # has not been assigned, but if you are there, please be sure to stop by and check us out. Just look for the red pepper back drop and our smiling faces. As always we will be there to answer any questions as well as give live demos to all those that are interested.

If you are planning on attending and would like to setup a time to meet privately with Jen or myself, please email either one of us at jgroden@spicecsm.com or jbalaban@spicecsm.com.  At the least, be sure to stop by and grab a “stress pepper” which we are giving away.

Cheers,
Justin

Over the last two weeks we have been working very hard in developing and delivering some good quality video and webinar content.  The first video demo, which is available for your viewing pleasure HERE, is a high level overview of Spice HelpDesk, our ticketing and knowledgebase engine.  There will also be some follow-up video demos that detail each section of the product.  Last but not least, will be an example of a support agent taking a phone call and using HelpDesk to resolve the problem.

Informational and training Webinars are also in the works. We would like to begin offering weekly and even daily webinars, showcasing the features and functions of Spice HelpDesk, and the rest of our products as soon as they are ready. On top of these weekly webinars, we will also be releasing a set of training courses that dive into the “in’s and out’s” of everything Spice HelpDesk, to help you make your support organization a leaner, meaner, problem solving machine.

We would greatly appreciate any comments or feedback in regards to the types of webinars and demos that we create. Our goal is to provide the content that is most important to you, our customers. Feel free to contact us at any time if you are interested in a one-on-one demo or to have any questions answered. Our phone number is (866) 3311-CSM (for those of us with blackberry’s the last three digits are 276) and if you prefer email, then please send all requests to sales@spicecsm.com.

Thanks,
Justin