From June 15-17, Jennifer Balaban and myself will be in sunny Las Vegas, NV for the Call Center Week 2009 Conference. Taking place at the majestic Bellagio Hotel, we are looking forward to meeting all those that are planning on attending. Unfortunately our booth # has not been assigned, but if you are there, please be sure to stop by and check us out. Just look for the red pepper back drop and our smiling faces. As always we will be there to answer any questions as well as give live demos to all those that are interested.

If you are planning on attending and would like to setup a time to meet privately with Jen or myself, please email either one of us at jgroden@spicecsm.com or jbalaban@spicecsm.com.  At the least, be sure to stop by and grab a “stress pepper” which we are giving away.

Cheers,
Justin

For everyone that was at the show, we would like to thank you for stopping by the both.  We had a phenomenal time meeting and learning about everyone’s individual situation.  Hopefully we were able to provide you with some value-add information about Spice to take back to your respected organizations.

Congratulations to the winner of the Asus Netbook that we gave away. There were certainly a lot of great prizes up for giveaway so hopefully everyone was able to walk away with something.  It was also good to see that our “stress peppers,” were a big hit, we will make sure to order some more.

As we mentioned at the event, if you are interested in signing up for a free trial of SpiceCSM, please visit the following page: http://spicecsm.com/resources/free_trial.html.  Also we are glad to answer any questions that you might have. You can reach us at sales@spicecsm.com or if you would like to get back in touch with myself (Justin) or with Jen you can reach us at jgroden@spicecsm.com and jbalaban@spicecsm.com.

Thanks,
Justin

SpiceCSM has been chosen… to be a speaker that is, at the upcoming ATA NY Metro Technology Forum.  It will be my pleasure to give a short talk on “Utilizing Mutli-tenancy and a Shared Agent Environment to Reduce Operating Expenses.” The event is taking place at the DialAmerica building in  Mahwah, NJ on April 2nd.

If you are an ATA member and are planning to attend the show, I look forward to seeing you there. If you are not a memeber, you can still come down and enjoy the day. Either way, please visit the registration page to get started.

Hope to see you there.

Cheers,
Justin

The team and I will be venturing west to Las Vegas, NV in early April for the 2009 HDI Annual Conference & Expo. We are very excited to announce that we will also be exhibiting at this great conference, which is being held at the beautiful Mandalay Bay Resort.  HDI 2009 Conference and Expo is the largest annual event for technical support professionals, attracting over 2,000 attendees. The four day event provides help desk, customer service, and IT support professionals with education, insight, and thought leadership. Seminars, case studies, in-depth round table discussions and workshops are led by industry experts, representatives from top solution providers, and seasoned practitioners.

We will be occupying booth #752 so please feel free to stop by, meet the team, and if you have the time check out a demo of Spice Help Desk.  As part of our involvement in the conference we will be giving away a prize (something cool like an ipod or wii) so make sure to stop by the booth for a chance to win.

There is currently a special discussion on the LinkedIn group page dedicated to meeting up at the conference, so if your interested feel free to make a post.   We are looking forward to the show and hope to see everyone there.