Over the last two weeks we have been working very hard in developing and delivering some good quality video and webinar content.  The first video demo, which is available for your viewing pleasure HERE, is a high level overview of Spice HelpDesk, our ticketing and knowledgebase engine.  There will also be some follow-up video demos that detail each section of the product.  Last but not least, will be an example of a support agent taking a phone call and using HelpDesk to resolve the problem.

Informational and training Webinars are also in the works. We would like to begin offering weekly and even daily webinars, showcasing the features and functions of Spice HelpDesk, and the rest of our products as soon as they are ready. On top of these weekly webinars, we will also be releasing a set of training courses that dive into the “in’s and out’s” of everything Spice HelpDesk, to help you make your support organization a leaner, meaner, problem solving machine.

We would greatly appreciate any comments or feedback in regards to the types of webinars and demos that we create. Our goal is to provide the content that is most important to you, our customers. Feel free to contact us at any time if you are interested in a one-on-one demo or to have any questions answered. Our phone number is (866) 3311-CSM (for those of us with blackberry’s the last three digits are 276) and if you prefer email, then please send all requests to sales@spicecsm.com.

Thanks,
Justin

In case you have not had the chance to check out the blog at OpenCSM, I wanted to give you an update of the recent activity, and let me tell you, there has been a lot.  If you now go to www.opencsm.org/download, you will find the latest code for download.  Each project has been updated, so if you are following any of the projects and were looking for a bug fix or feature upgrade make sure to check it out.

Last Friday, Mark Cornett, our COO, made a blogpost titled, New Releases Announced, which outlines all the work and changes that have occurred.  The news includes everything from license changes to new features, so be sure to check it out.  Also, I’m glad I was finally able to convince our great developers to open up a little and make announcements about each of their projects.  Each of their posts are available at the OpenCSM Blog, so be sure to check those out as well.

We have been working real hard lately to bring the latest in CSM technology to both the SaaS and open source communities. Thanks to everyone that has given us their input and we look forward to more. Be sure to continually check beack here for the latest in technology, industry news, and best practices, and if your interested in our open source efforts make sure to check out www.opencsm.org

Not interested in managing an open source version, Spice Help Desk is currently available on-demand for your convience. If you have any questions about our products be sure to give us a call at (866) 3311-CSM or shoot us an e-mail at sales@spicecsm.com.

The team and I will be venturing west to Las Vegas, NV in early April for the 2009 HDI Annual Conference & Expo. We are very excited to announce that we will also be exhibiting at this great conference, which is being held at the beautiful Mandalay Bay Resort.  HDI 2009 Conference and Expo is the largest annual event for technical support professionals, attracting over 2,000 attendees. The four day event provides help desk, customer service, and IT support professionals with education, insight, and thought leadership. Seminars, case studies, in-depth round table discussions and workshops are led by industry experts, representatives from top solution providers, and seasoned practitioners.

We will be occupying booth #752 so please feel free to stop by, meet the team, and if you have the time check out a demo of Spice Help Desk.  As part of our involvement in the conference we will be giving away a prize (something cool like an ipod or wii) so make sure to stop by the booth for a chance to win.

There is currently a special discussion on the LinkedIn group page dedicated to meeting up at the conference, so if your interested feel free to make a post.   We are looking forward to the show and hope to see everyone there.