Unified Customer Engagement Hub Blog

Get insight, news, best practices, and other opinions on trending, industry leading, and other technology topics.

inContact Panel Discussion - Meet the Experts

On Wednesday, November 13, CEO of SpiceCSM, Mike Ryan, traveled to Jersey City to participate in the inContact Panel Discussion alongside many well-known names in insurance, healthcare, and financial services. During lunch, a great discussion about Customer Engagement and Service Level Differentiation took place and new ideas on thought leadership were exchanged. This is the second Discussion Panel that Mike Ryan has participated in and it certainly will not be his last; inContact fails to disappoint!

University Helpdesk to Unify Multiple Application Interfaces with SpiceCSM

May 25, 2011 - Major Mid-West University selects SpiceCSM for its internal helpdesk to unify multiple application interfaces. The idea started as a solution to fix the problems that occurred with using student workers. Limited hours caused stress amongst the workers when they could not easily find the information that they were looking for.

  • 2 min read
  • 7/1/14 9:08 AM

Guided Process Workflow - Builds "Solution Economy" and Bottom-line!

I like experiments...in fact I love them. That's kind of how I got involved with Fused Solutions and SpiceCSM. Having grown up in Northern NY and having attended Clarkson University, I wanted to help revitalize an economy that hadn't weathered the transition from agrarian and smoke stack to technology very well. Its a long story but suffice it to say the last several years have been an interesting and fulfilling ride. But that is for a different day back to the experiment of sorts.

SpiceCSM and ClearView Unveil First-of-its-Kind Three-way Integration with inContact

Las Vegas, NV October 8, 2013   Some of the loudest buzz emanating from inContact’s 2013 ICUC Conference is the news that ClearView and SpiceCSM have completed an attention-grabbing three-way integration with inContact and with each other.

  • 4 min read
  • 10/8/13 12:05 PM

ICUC 2011

SpiceCSM is proud to be a bronze level sponsor of ICUC 2011 (inContact User Conference). While we are attending this action packed event, our CEO, Michael Ryan will be on the agenda to deliver a stunning presentation about “service level differentiation”. This will be done in coordination with two other speakers from other companies.

  • 1 min read
  • 7/1/11 8:53 AM

SpiceCSM CTO Wins InContact Coder Royale Award

September 15, 2011 SpiceCSM’s CTO Wins inContact Coder Royale Award Salt Lake City Utah- Pete Blackmer current Chief Technology Officer wins an award for outstanding API use. Partner, inContact announced its “2011 inContact Coder Royale” winner at their annual user conference this last week. Pete competed against several submissions to this contest many of which were outstanding.

  • 1 min read
  • 6/30/11 10:11 PM

SpiceCSM and Guided Process Workflow Success

Welcome to the first installment of the SpiceCSM Blog, designed to deliver best practices, tips, tricks and industry news to all contact center and call center professionals.

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