Unified Customer Engagement Hub Blog

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The Citizen Architect Persona

We built our platform to be put into the hands of a “Citizen Architect”, someone you probably already have in your organization.  The persona of a Citizen Architect is going to be someone with an understanding of how processes work and the intricacies of the specific operating procedures.  These resources do not need to be overly technical, however any grasp of HTML or Programming can certainly help relate some of the general concepts and best practices we recommend when using SpiceCSM.  Many of our clients exclusively use non-technical resources to manage all their business process and content management while allowing technical resources to focus on the connections that push and pull data between those processes.

"Crowd-Sourced" Process Management

At SpiceCSM we appreciate that Process Management is a full-time task and can seem daunting at times. Processes can be moving targets, requirements force workflows to constantly evolve, and data transactions can require updates as connections mature. We have identified the following three challenges that organizations will face as they build and maintain one of the most critical pieces of their business operations:

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