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Professional Services Engineer

Position Summary

SpiceCSM is growing and we are looking to hire Professional Services Engineers to join our team. A Professional Services Engineer is a key post sales position that will work with our clients, understand their needs, develop solutions and ultimately help them achieve their goals with the use of our products.

About SpiceCSM

Our Mission is to empower our clients to be leaders in their industries by transforming their businesses via integrations, automations, and workflows built with our future proof ultra-agile platform. Our Core Values are the backbone of our business and guide our hiring process: we are a committed team that has foresight, communicates, services, and perseveres. Our values are like the roots of a tree. If the tree is to grow to its full potential, the roots must run deep and spread wide.

 

Objectives:

● Assess client’s technical needs and capabilities during implementations

● Provide sound recommendations and apply best practices to ensure success

● Perform technical consultation and/or design for the project

● Collaborate with the engineering team to improve implementation and configuration of professional services.

● Engineer, record, and document solutions to common and difficult problems.

● Produce and review product documentation and training materials to ensure content accuracy and maintainability of SpiceCSM products.

 

Competencies:

● Knowledge of Webservices and API’s

● Strong attention to detail, presentation skills and sense of ownership

● Self-motivated with a strong desire to take on responsibilities and grow

● Analytical thinking skills

● Ability to work on multiple projects simultaneously, both alone and as part of a team

● Effectively interact with a wide range of contacts with varying knowledge levels via email, telephone, and video conference.

● Prior contact center or CRM/SaaS software experience is a plus

 

Education & Experience:

● Experience with relational databases

● Experience with HTML, Javascript, PHP, or other languages a plus.

● Experience in process architecture and work-flow development

● Experience and working knowledge of Microsoft Office: Excel, Word, and PowerPoint

 

Physical Requirements:

● Prolonged periods at a desk and working on a computer

● Potential travel to client sites

 

Commitment to Diversity:

SpiceCSM is an equal opportunity employer committed to meeting the needs of a multicultural and multigenerational workforce. We hire talent at all levels regardless of age, color, disability, gender, race, religion, or sexual orientation. We actively foster inclusion in all forms within our company and across interactions with candidates, clients, and partners.

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Position Summary SpiceCSM is growing and we are looking to hire Professional Services Engineers to join our team. A Professional Services Engineer is a key post sales position that will work with our clients, understand their needs, develop solutions and ultimately help them achieve their goals with the use of our products.