Here Are A Few Organizations That Saw Results
Below is a small list of customer\'s who are currently taking advantage of SpiceCSM. Each one has its own unique set of requirements, but they all have the same end goal. Improving customer satisfaction and lowering costs. Take a look to see how some of them are doing now.
-
Copper.net Ensures Scalability of Support in Growth Phase
As one of North America’s fastest growing Internet service providers, Copper.net (www.copper.net) effectively differentiated itself by delivering outstanding technical support and customer service. Sensing that maintaining this advantage while continuing to scale its operations would prove challenging, Copper.net selected SpiceCSM and its library of guided workflow solutions for the ISP industry to insure such scalability. Covering all ...
-
Hospice On Call Increases Quality of Service and Improves Information Management/Reporting
Hospice On Call (www.hospiceoncall.com) utilizes a team of remote LPNs and RNs to provide after hours phone assistance and triage services to hospice patients and their families. In order to provide their client hospice organizations with appropriate health record documentation and accurate case management escalations, this remote staff spent excessive time documenting each call (often after the ...
-
Pinnacle Products Reduces Training Costs and Improves Quality of Service for Seasonal Call Volume
As a leading distributor and provider of industrial heating and cooling solutions, Pinnacle Products (www.pinnacleint.com) experienced a significant increase in call volume into its customer care center each fall season, which necessitated seasonal hiring of support staff. Unfortunately, the high volume of products and wide array of support issues experienced by Pinnacle clients made it difficult for new ...
-
Digital Bridge Improves Customer Satisfaction
A provider of Internet access to mid-tier communities via WiMAX technology, Digital Bridge Communications (www.digitalbridgecommunications.com) had originally utilized an outsource contact center for its customer service and help desk functions. Unfortunately, their outsourcing partner failed to live up to DBC’s expectations and the decision was made to bring these functions in-house. Faced with an aggressive deployment and ramp ...
