Integrated systems provide security, flexibility, and reliability through secure connections
Keep any current solutions that work and SpiceCSM can augment those applications by passing data seamlessly between SpiceCSM and existing applications. Regardless of their source, brand, data architecture or quantity. We can even integrate to systems without API's.
You decide where your data lives. By default, data stays in-flight and is not stored in our system. With a robust database and available development modules, SpiceCSM can also be your system of truth.
Eliminate direct access by users to your system of record. Control the flow of data through direct integrations and hand-pick which data to integrate at what step in the process. Minimize data errors that result from human error with controlled data transfer.
Remove any uncertainty around your data and say goodbye to the old addage: "GIGO - garbage in, garbage out". With data integration you get a complete picture from all the integrated systems, and can dictate what data gets captured and in what format.
Have the right information in the right place at the right time. Front-end all of your important data in SpiceCSM's intuitive customer engagement system. No more tabbing around or logging into multiple applications. It's a classic case of "work smarter not harder"!
Eliminate human error with pre-defined system integrations. Automatically write the customer journey through a CRM integration for the most reliable results. Data is always present and consistent.
SpiceCSM brings your data together into one platform to create your digital ecosystem
Connect all of the applications you already use to create a best-in-breed unified customer engagement hub that fits your business. Whether it's your CRM, order and fulfillment system, or any other system. SpiceCSM can serve as the center of your digital world.
Robust business processes allow you to connect to your data during any step of the workflow. Make multiple data connections in a single process for ultimate flexibility in process design.
With a scalable solution built for enterprise-level data connectivity, SpiceCSM can meet the needs of even the most demanding applications. Our data integration tools make it easy to manage and manipulate data from any source.
SpiceCSM is typically able to integrate with any system that you can access the data from. We can easily connect to any system with an open API. In most cases we are even able to connect to systems without pre-built connectors, such as legacy systems, so long as there is access to the data.
Next to our employees, our biggest asset is our customers.
Here are just a few of the nice things that have been said about SpiceCSM:
"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days. There's nothing that we can't customize with SpiceCSM"
CEO at Connect Force
"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."
General Manager at Amazon Connect
"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations. SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"
Leading BPO Contact Center
“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”
“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”
Principal Analyst at Frost & Sullivan
Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC