SpiceCSM was recognized in Gartner Group Hype Cycle for Healthcare Providers, 2016 

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Key Benefits

 Improve Agent Call Handling Performance

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 Build a Cloud-Based Customer Engagement Hub

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 Integrate Disparate Applications and Data with an Integration Platform

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Meet SpiceCSM 

SpiceCSM has helped us to lower costs and improve customer satisfaction. The guided approach has really helped us improve our agent efficiency.
Manager, Call Center Operations
The world of customer interaction now revolves around the concept of engagements — engagements that happen across multiple channels. Some of these are human-assisted, some are automated, and some require customer self-service through search tools or social media channels.
Analyst, Gartner Group