This isn’t a rip-and-replace solution; instead, data passes seamlessly via APIs between SpiceCSM and existing applications, regardless of their source, brand, data architecture or quantity.
Maintaining the existing applications and databases allows past investments to be leveraged with minimal change to the existing environment. Keep your current systems of record in place and let SpiceCSM front-end the data.
Eliminate direct access by users to your system of records. Control the flow of data through direct integrations and hand-pick which data to integrate at what step in the process. Minimize data errors that result from human error with controlled data transfer.
Stateless real-time integrations
Abstracted Integration Layer
More secure data access
Extend existing infrastructure
Open and extendable integration API