<img alt="" src="http://www.bank8line.com/219985.png" style="display:none;">

SpiceCSM & Amazon Connect 

Amazon AWS Technology Partner Logo (small)

 

SpiceCSM’s integration with Amazon Connect offers customers many advanced capabilities that they can implement quickly and easily to enhance their hybrid architecture. With SpiceCSM and Amazon Connect, contact center managers have a complete telephony, customer management, and business process solution to create their own Unified Customer Engagement Hub. Using SpiceCSM, customer experience leaders can also incorporate AWS offerings, such as Amazon Lex, to enable Virtual Agent and AI capabilities.

 

Partner Benefits

 

Amazon Connect customers will benefit from SpiceCSM through its ability to further enhance the customer experience by:

  • Out-of-the-box integration with SpiceCSM that can be quickly enabled through the SpiceCSM Quickstart
  • Seamlessly transfer data between Amazon Connect and SpiceCSM using SpiceCSM's pre-built AWS Lambda function.
  • Providing a single interface for contact center resources to manage multiple customers, systems and communication channels.
  • Allowing contact centers to realize maximum efficiency and quality by building workflows that can be completely automated or followed by contact center agents and customer alike, with no coding required.

Customers wanting to expand their customer experience capabilities, while removing expensive and time-consuming technology hurdles, turn to SpiceCSM for its broad applicability in contact center environments and very quick return on investment.

SpiceCSM’s integration with Amazon Connect offers customers many advanced capabilities that they can implement quickly and easily to enhance their hybrid architecture. With SpiceCSM and Amazon Connect, contact center managers have a complete telephony, customer management, and business process solution to create their own Unified User Interface (UUI). Using SpiceCSM, customer experience leaders can also incorporate AWS offerings, such as Amazon Lex, to enable Virtual Agent and AI capabilities.

 

Get Started with SpiceCSM

If you're ready to start transforming your organization immediately, order now and be up and running in no time through the AWS Marketplace below.

START NOW