Integrate Google Calendar into your SpiceCSM Unified Interface

SpiceCSM works with Google Calendar to streamline event management.  Connect either through direct integrations that tie directly to business processes or by utilizing familiar Google embeddable interfaces that extend the UI you're used to into the CRM/agent interface.

SpiceCSM brings your Google Calendar functionality into the CRM for a more accessible interface so that agents can manage events from directly within the Unified User Interface.  Make Google Calendar part of your business processes.

Embedded Calendar
We streamlined scheduling by embedding the calendar directly into the CRM and Agent's Guided Processes to provide easy access to the Google Calendar that agents are already used to using.

List an agent's Meetings when interactions require seeing a schedule. Or create a persistent schedule view for agents. Whichever you chose, agents can manage their meetings directly from SpiceCSM.

List an agent's Meetings when interactions require seeing a schedule. Or create a persistent schedule view for agents. Whichever you chose, agents can manage their meetings directly from SpiceCSM.

Schedule meetings directly within the CRM. Define certain processes that create meetings, or enable agents to create ad-hoc meetings at the press of a button.

Allow agents to delete meetings when it's appropriate to do so. Use SpiceCSM processes to create governing rules on when meetings can be deleted, or define next steps.

Meeting information can be logged in the CRM providing more data for analytics or to drive additional next-step workflows or automations.

Conclusions

The Google Calendar Integration allows for all the functionality of Google Calendar directly within the CRM. No more switching through tabs, or copy-pasting information between systems.

About SpiceCSM

For more information on how SpiceCSM and JIRA work together reach out to our Customer Success team.