Here is the latest news from the team at SpiceCSM!
SpiceCSM (https://www.spicecsm.com) has been selected by a leading Business Process Outsourcer (BPO) to provide the Customer Engagement Hub and Integration platform for a range of contact center services. SpiceCSM will serve as the connective tissue between various back-end systems and present relevant information to the agents in real-time through incremental workflows.
SpiceCSM is the Platform for Lead Management Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!
NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference
Integrate Microsoft Teams with SpiceCSM Process Workflows SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows. Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface. Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.
The best and most complete platform for data integration, case management, and workflow management to help transform your customer journey.
