Here is the latest news from the team at SpiceCSM!
AUSTIN, TEXAS (PRWEB) SEPTEMBER 21, 2016 SpiceCSM, provider of a next-gen consumer engagement platform, announced that it has been recognized in the Gartner “Hype Cycle for U.S. Healthcare Providers, 2016" as one of seven providers in the emerging, high-benefit technology category of Healthcare CRM/Contact Center Systems. The Gartner report is designed to help healthcare delivery organization executives understand and prioritize significant technology trends and realities.
SpiceCSM is the Platform for Lead Management Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!
NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference
Integrate Microsoft Teams with SpiceCSM Process Workflows SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows. Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface. Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.
The best and most complete platform for data integration, case management, and workflow management to help transform your customer journey.