Here is the latest news from the team at SpiceCSM!
SpiceCSM (https://www.spicecsm.com) has been selected by a leading health care organization to provide the HR Engagement Hub for one of the largest health care systems in the nation. SpiceCSM will help service reps provide the best support for their internal employees through our unified interface. By connecting disparate data and providing clear processes we expect to see immediate decrease in AHT and training time, as well as an increase in user satisfaction.
SpiceCSM is the Platform for Lead Management Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!
NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference
Integrate Microsoft Teams with SpiceCSM Process Workflows SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows. Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface. Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.
The best and most complete platform for data integration, case management, and workflow management to help transform your customer journey.