Guided Self Service Software

Empower your customers. Lower your support costs. Give your customers what they need to solve their own problems, by letting them take advantage of the same Guided Process Workflows that your agents have access to.  Prevent the support call from even occurring!

Guided Process Workflows
Just as your agents will see the dramatic increase in efficiency and effectiveness, so too will your customers. By providing them with the best way to solve their problems, the intuitive self-service portal actually becomes useful and the experience is a pleasure as opposed to an annoyance.

Create and View Cases and Tickets
With the intuitive user interface, customers can view and check the status of any escalated cases, open new cases, or reuse a prior resolution should they experience a reoccurrence of the same issue. Another great way to reduce costs.

Escalate to a Live Agent
Should your customers become unable to resolve their issue independently, they can automatically escalate to a live agent with a single mouse click and be on the phone with a live agent in a matter of minutes. Moreover, all case notes and guided workflow history undertaken by the customer is escalated to the agent, eliminating the annoyance to the customer of having to restart the trouble shooting process … the agent can pick up the process from where the customer left off!

Customize the Look and Feel
Each customer service portal has the ability to be customized to seamlessly blend in with your existing website. Whether you want to utilize one of the included color themes or apply a custom CSS file, it’s completely up to you.