Ticket Management

Through years of experience, we know that if you don't track and manage every customer interaction, things get lost and customers become upset. Not good... Which is why Spice Help Desk has a tried-and-true Ticketing Management System.

The way its done is through a transparent Case and Ticket relationship. Every ticket is part of case, and every case represents a customer incident. As you would expect from any good ticketing system, all past cases and tickets are viewable, editable, and designed to be the record book of all customer interactions.

Case and ticket history is available to not only check the exact steps that agents took to solve problems, but to also report on them. Why not utilize all that data to better your organization. Run reports to find your trouble areas or see which customers are spending using the most support time. The options are almost endless.