Testimonials

The ability to schedule events and assign specific tiers is invaluable. Now the entire team can follow up with customers at various times of the day to ensure we are able to reach them and really work as a team. This also increases exposure to customer issues, allowing the team to really get to know our client base, recognize trends and proactively respond to issues. The ability to add global alerts to keep team communications open helps us communicate important information that may get missed otherwise. Finally, templates for e-mail responses to customers through Spice HelpDesk has been an incredible time saver and also allows us to standardize processes.
- Help Desk Manager

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There are other systems available that will likely do what SpiceCSM will do, but so far anything that comes even close to the potential of SpiceCSM is priced way out of our reach, and I don't think I've found one that is as integrated as SpiceCSM is. In short, the sheer potential of this suite of products is just staggering.
- Owner of an SME Outsourced Contact Center

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As a diverse outsourced provider of both technical support services and customer service agents, SpiceCSM provides us with a single software platform to service all customers immediately and effectively. The primary reason we use SpiceCSM is because of its ability to service millions of customers operating under thousands of different business models. Plus, the workflow engine and embedded knowledgebase enables our managers and supervisors to make sure each call is handled properly with the appropriate notification based on customer issue types.
- Manager of an Outsourced Contact Center