Corporate Help Desks

SpiceHelpDesk brings best-of-breed customer service management functionality to the SaaS model of deploying application software to both internal (corporate help desk) and external (outsourced) contact centers.

Key feature elements of SHD include …

• Web-native platform with dynamically customizable user interface … allows agent to work geographically independent and with an interface tailored to their individual needs and preferences.
• True multi-brand functionality … highly tailored for the shared agent environment.
• Multi-format knowledgebase, including innovative ‘logic tree’ format … puts brand-specific data and instructions at each agent’s fingertips.
• Scripted support process management, including a highly functional work flow engine … design each support process to ‘flow’ exactly as prescribed by your client and/or support staff management.

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