Higher Education Service and Support in the Cloud

With SpiceCSM for Education, your organization can deliver outstanding technical support and customer service to students, staff, and parents with a single SaaS-based application. Not only does SpiceCSM provide the platform, but we also have the knowledgebase, and at no cost.

Community Self-Service

Empower your community. Through the use of the self-service portal and our Open Knowledgebase Project, students, faculty and staff now have the ability to not only log their problems on their own, but solve them too. With the ability to fully customize its look and feel, the same workflow engine that empowers your agents to resolve a wide array or issues is equally effective at empowering end users to do the same for themselves. Give your end users the convenience of 24/7 support, and the effectiveness of a live agent experience, all while keeping your operational costs under control.

Solve Problems Quickly and Efficiently

Utilizing the benefits of the Guided Services coupled with our Open Knowledgebase Project for Higher Education, your organization can become significantly more efficient and provide higher levels of customer service. Give your staff the right tools and everyone wins. Whether solving an IT connection problem or walking a student through a course sign-up, all your agents will be prepared, knowledgeable, and efficient.

Track and Respond to All Requests

The built-in ticketing system gives your agents and staff the ability to keep track of all current issues and insure that no issue or request slips through the cracks. And with automatic e-mail to case functionality, email support requests are never left untouched or unresolved.

Open Knowledgebase Project for Higher Education

Regardless of the size, type, or academic profile of your institution, a vast majority of the technical support and customer service issues you deal with every day are common throughout higher education. As such, best practices within this important functional area can be effectively shared among institutional help desk and customer service operations. To facilitate the enormous benefit such sharing would bring to this industry, SpiceCSM has initiated an open knowledgebase project to collect and make available (free of charge), issue resolution knowledgebase content created and utilized by SpiceCSM customer institutions. This sort of community resource will enable rapid deployment and higher service quality for institutions seeking to fundamentally improve both the efficiency and efficacy of their customer service operations.

Cut Costs

Whether it's through the intuitive Self-Service module, or the multi-tenant platform which allows all departments and schools to operate as one center of knowledge, SpiceCSM will help your organization save time and money. On top of that, all education and non-profit organizations qualify for our reduced pricing and access to the Open Knowledgebase Project, making the decision to choose SpiceCSM an easy one. Contact us now for more details.

What does this mean for my University?