Internet Service Providers

This month's featured suite of applications are focused on the ISP industry. It comes to us from our longest standing customer Fused Solutions. Fused Solutions is the provider of 24/7/365 outsourced customer service and technical support.

The following is a break-down of the suite of applications and issue types that are applicable across all ISP support environments. If you are an ISP looking to get started with a Guided Service approach, check out the following applications:

Email (Click for Demo)

• Sending and Receiving
• Webmail
• Spam
• Domain Issues

Dial-up/Cable/DSL/Fiber/WiFi

• Connection Speed
• Connection Problems
• Hardware (modem)
• Browsing
• New Setup

Billing and Customer Service

• Account Change
• Password Verification
• Payments
• Change of Address
• Cancelations

FTP/Webspace

• Personal
• Domain

News

Outages

Viruses and SPAM

Miscellaneous