Leading Dental Health Care Provider

Leading Dental Health Care Provider creates a future-proof patient-engagement platform with SpiceCSM. Using SpiceCSM they were able to take the organization from largely manual processes to a completely unified platform that manages the patient experience and automates many of the mission-critical tasks.  

The Platform for Health Care

A HIPAA compliant platform, SpiceCSM has been deployed with integrations to NICE inContact for inbound/outbound telephony and Textel for enhanced SMS messaging to better manage the patient experience.  Additionally SpiceCSM automates list creation based on patient profiles to improve how they contact their patients providing a more thorough and enjoyable experience. Using SpiceCSM they were able to take the organization from largely manual processes to a completely unified platform that manages the patient experience and automates many of their mission-critical tasks.

Integrated Solutions

A SpiceCSM Unified User Interface (UUI) leveraging:

1. Dentrix: Dental practice management software, the first of it's kind built in 1989.
2. NICE inContact: Inbound and outbound telephony built directly into the SpiceCSM platform.
3. Textel: Advanced business texting solutions worked directly through the existing telephony and CRM.