SpiceCSM is based out of Potsdam, NY.
We take pride in being able to provide community service to the local areas, including contributing to the Potsdam Holiday Fund, supporting local schools, and supporting various community events and organizations.
SpiceCSM was created to solve the problems associated with managing and maximizing the growing amount of data and systems being used in today's organizations. We were built inside of a Business Process Outsourcing (BPO) contact center that serviced a multitude of clients and their business functions. Today SpiceCSM is used to provide that same level of simplicity and ease of use to many verticals spanning many different industries.
Our platform allows us to easily collect data from a variety of systems, present the information to the end user in an easily consumable, single unified view, and seamlessly push data back to the systems of record. Unlike many software vendors we do not require you to rip-and-replace your current systems and investments. This versatility, extensibility, and scalability makes SpiceCSM a valuable asset to any industry or organization.
Our passion is helping transform organizations!
Each member of our team has a breadth of experience with customer experience and process management.
We understand what it takes to deliver exceptional customer support and manage the back end processes that make it all work.
Most importantly, we know SpiceCSM is a platform that can make a difference for clients from any industry.
Our biggest compliment is seeing how our clients continue to push the boundaries of what the SpiceCSM platform can do.
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Next to our employees, our biggest asset is our customers.
Here are just a few of the nice things that our clients had to say about SpiceCSM:
"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days. There's nothing that we can't customize with SpiceCSM"
CEO at Connect Force
"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."
General Manager at Amazon Connect
"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations. SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"
Leading BPO Contact Center
“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”
“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”
Principal Analyst at Frost & Sullivan
Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC