This week I attended the ACCE event in New Orleans and aside from my deep concern for New Orleans and the Louisiana economy due to the situation in the Gulf, I have to say, it was good to see so many folks turn out! BP even showed up!
It is clear that even with the economy still bumping along, companies are passionate about keeping their customers. Judging from our booth traffic, they have a high degree of interest in bettering customer experience and increasing agent efficiency.
Admittedly, this is my first trip to ACCE but I can tell you I will be fixture in the coming years. Clearly this is an organization focused on thought leadership with a strong base of customer service professionals at its core. Lots of great ideas and tools that can be implemented immediately in your operation to improve service and customer satisfaction, while reducing cost and driving upsells. Also, I think they were spot on with including significant content around Social Media and its affect on our industry. Anyone who doesn't think having a social media plan is necessary will be sorely mistaken if their competitors do!
I am also looking forward to the upcoming ICMI Knowledge Exchange in the fall as it looks to be a logical extension of this event. Hope to see you there.
Lastly, who knew that we would be in the middle of a movie set for the upcoming teen movie... Chaperone.
Would love to hear what others took away from ACCE?
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