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SpiceCSM will provide a secure file storage service and the bandwidth needed to support delivering content to populate and supplement your SpiceCSM scripts and knowledge base. Storage can support: Image files (JPG, PNG, GIF etc.) for inclusion in process content PDF files for download or email attachments Files for inclusion and/or attachment for e-mail content Recording storage (.wav files for telephony integrated customers) Key Features & Benefits ITIL® v3-based processes and a set of advanced tools that ensure a highly available and secure environment Delivered as a service No need to purchase hardware/software Secure access for your users Incident management Change management Configuration management Continual Service Improvement (CSI)
The best and most complete platform for data integration, case management, and workflow management to help transform your customer journey.