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Since 1995, Gartner has been drilling down into massive amounts of data to uncover trend cycles in sectors that heavily depend on IT and tech, including healthcare. The Gartner Hype Cycle for Healthcare Providers report seeks to predict the lifecycle of tech trends based on the predictability of media and social hype. In the latest report, Gartner recognized 38 new and emerging tech area in the Healthcare Provider sector. One such area is Healthcare CRM/Contact Center Systems. This key solution, Gartner declares, is at or reaching its peak in the hype cycle, yet by many organizations, it remains overlooked as a necessary cost center.