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Three Benefits Of Dynamic Agent Scripting in Contact Centers

According to the 2011 Avaya Consumer Preference Report, 49 percent of surveyed consumers felt that call centers and customer service centers provided poor customer support. We understand that your business is always striving to improve client satisfaction and working to diminish this nation-wide statistic of dissatisfaction. Dynamic agent scripting is an effective way to ensure that your customers' needs are being met each time they speak to an agent on the phone. This scripting software allows your agents to respond to customers appropriately, and prepares the agents for each customer interaction. The benefits of dynamic agent scripting are numerous. The three main areas that it proves most effective are its dynamic programming capabilities, its ability to create a unified approach among agents, and its advance scripting option.

  • 2 min read
  • 5/1/15 10:29 AM

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