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File Storage Service to Support SpiceCSM Scripting

SpiceCSM will provide a secure file storage service and the bandwidth needed to support delivering content to populate and supplement your SpiceCSM scripts and knowledge base. Storage can support: Image files (JPG, PNG, GIF etc.) for inclusion in process content PDF files for download or email attachments Files for inclusion and/or attachment for e-mail content Recording storage (.wav files for telephony integrated customers) Key Features & Benefits ITIL® v3-based processes and a set of advanced tools that ensure a highly available and secure environment Delivered as a service No need to purchase hardware/software Secure access for your users Incident management Change management Configuration management Continual Service Improvement (CSI)

  • 2 min read
  • 7/1/13 10:22 AM

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