Unified Customer Engagement Hub Blog

Get insight, news, best practices, and other opinions on trending, industry leading, and other technology topics.

A Unified Agent Desktop Boosts First Call Resolutions and Improves the Customer Experience

While customers of decades past were often steadfast in their brand loyalty, those days are now just a fond memory. Customers today are led by their wallets, by the level of convenience they are offered and by the quality of customer support they are provided. While a few prestige brands may still attract customer loyalty, for most companies, there is a very real need to be the best and the fastest when it comes to customer service.

  • 3 min read
  • 4/1/15 10:08 AM

SpiceCSM and ClearView Unveil First-of-its-Kind Three-way Integration with inContact

Las Vegas, NV October 8, 2013 Some of the loudest buzz emanating from inContact’s 2013 ICUC Conference is the news that ClearView and SpiceCSM have completed an attention-grabbing three-way integration with inContact and with each other.

  • 4 min read
  • 10/8/13 12:05 PM

inContact User Conference 2011

SpiceCSM is proud to be a bronze level sponsor of the 2011 inContact User Conference. While we are attending this action packed event our CEO, Michael Ryan will be on the agenda to deliver a stunning presentation about “service level differentiation”. This will be done in coordination with two other speakers from other companies.

  • 1 min read
  • 7/1/11 8:50 AM

SpiceCSM and Guided Process Workflow Success

Welcome to the first installment of the SpiceCSM Blog, designed to deliver best practices, tips, tricks and industry news to all contact center and call center professionals.

  • 1 min read
  • 7/1/08 12:07 PM

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