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Unified Customer Engagement Hub Blog

Get insight, news, best practices, and other opinions on trending, industry leading, and other technology topics.

What are Guided Processes?

What are SpiceCSM Guided Processes? One of the core premises behind SpiceCSM is to solve the various problems associated with managing and maximizing the ever-growing data and systems of today. SpiceCSM provides intelligent Guided Process Workflows that help orchestrate the data and processes that use them. Guided Process Workflows allow best practices to be conjoined with robust integrations to other systems. This offers the agents all the necessary tools and information to deliver excellent customer service and support.   Let us learn more about the SpiceCSM guided processes and how they can benefit a business.

Navigating the Modern Complexities of Compliance

What Is Compliance? Compliance involves taking steps to ensure the company and its staff are acting in accordance with all internal policies and rules as well as external laws and regulations relating to your industry.  Now, let’s shed some light on why compliance is so important and why having the right tools can help manage the complexities associated with those efforts.

Reduced Training: The Unexpected Benefits of a Unified User Interface

Workplace productivity is a significant concern in today’s competitive economy. To stay efficient and ensure profitability, companies need to do more with less—especially regarding time and money. One way to do this is by reducing the amount of time and money spent on training employees.

The Citizen Architect Persona

We built our platform to be put into the hands of a “Citizen Architect”, someone you probably already have in your organization.  The persona of a Citizen Architect is going to be someone with an understanding of how processes work and the intricacies of the specific operating procedures.  These resources do not need to be overly technical, however any grasp of HTML or Programming can certainly help relate some of the general concepts and best practices we recommend when using SpiceCSM.  Many of our clients exclusively use non-technical resources to manage all their business process and content management while allowing technical resources to focus on the connections that push and pull data between those processes.

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