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Reduced Training: The Unexpected Benefits of a Unified User Interface

Workplace productivity is a significant concern in today’s competitive economy. To stay efficient and ensure profitability, companies need to do more with less—especially regarding time and money. One way to do this is by reducing the amount of time and money spent on training employees.

Businesses can achieve this through a unified user interface. Unified user interfaces offer a consistent, unified experience for all of company data and systems. By becoming the front-end of all business processes, there is no need for agents to go through extensive training to learn how to operate other software and services or understand any software's back-end.

Here are just some of the many benefits you’ll gain from a unified user interface that will help reduce training time:

  1.  Automated Processes

    Training staff on tedious parts of business operations is time-consuming, repetitive, and unproductive. The data can perform the job for you with a unified user interface. Features such as SpiceCSM’s process automation is the simplest method to get precise and repeatable outcomes. It can replace time-consuming actions, reduce paperwork, and make it no longer necessary to train staff on certain business processes.

    Reducing time for staff training is not the only cost-related benefit of moving to more automated processes. Gartner predicts that by integrating hyper-automation technology with improved operational procedures, organizations will be able to reduce operational expenses by 30% by 2024. With a unified user interface, you can cut down operational expenses and invest in other aspects of your company.

  2. Seamless Integration

    A unified user interface connects to other data sources to send or pull data with ease. For example, you can connect telephony and payment processing systems and power them from a single CRM interface. By keeping all data in a single place on the front-end, there will be no need to manually consolidate data from multiple locations or try to locate data, and there will be no need to train staff on how to do this.

    According to McKinsey, better data integration across various internal and external sources could reduce search times and allow analysts and agents to spend less time searching for information and more time putting it to use. With features like SpiceCSM’s seamless integration, all the important data will be right at the agent's fingertips, and they can take advantage of it with minimal training.

  3. Workflow Engine

    Too often, businesses let coding hinder their efforts to enhance business processes. Coding business processes is a challenge since it requires a significant resource investment. However, SpiceCSM makes it easy for "citizen engineers" to create strong processes by using a visual, drag-and-drop process design studio.

    Employees won’t need to learn any complicated coding or how to use non-intuitive tools. With this tool in hand, agents can quickly create workflows with low-code or no-code efforts. It comes as no surprise that this type of workflow engine is gaining popularity quickly. According to Gartner, by 2024, 65% of application development will be low-code.

Less Training Equals More Productivity

It sounds counter-intuitive, but a unified user interface boosts productivity by combining all business processes and needs into one simple platform. The benefits of a unified user interface are just a tiny glimpse of what future business tools have in store. By letting a CRM such as SpiceCSM take over your business’s processes, integrations, and workflows, employees can focus on more critical business matters, and you can invest in the growth of your business.

 

Don’t forget to head on over to our Blog to read more about Digital Transformation.  If you want to learn more about how SpiceCSM is helping transform organizations and customer experiences, contact us for more information.

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