LCAP - What is a Low-Code Application Platform
The vision that SpiceCSM has from our inception was to have an application that provided the tools to customize the user experience easily and orchestrate data without the need for technical expertise. What we've been calling an "Enterprise Application Builder" is now being recognized by leading analysts as a Low-Code Application platform, or LCAP for short.
More people can participate in the development of an application, which allows the development tasks to be shared among the team and offloaded from exclusively the technical resources - to what we call Citizen Developers. A low-code platform allow companies to build custom applications utilizing resources without heavy technical knowledge. LCAPs can help you save time and money by reducing the initial costs of setting up, training, deploying and maintaining your system.
Organizations can leverage a low-code platform to provide a variety of solutions ranging from processes automation to mission critical workflow optimization. The flexible nature allows you to deliver continuous improvement to end users with intuitive and engaging guided processes. A low-code tool like SpiceCSM enables organizations to build custom and maintainable solutions that are easy to scale and won't be obsolete in 2-4 years. This is what makes low-code application platforms so extraordinarily disruptive.
A Low-code CRM allows business users to create automated and optimized applications for various business tasks. The visual drag-and drop interface lets users quickly and easily build apps for different business purposes. It can be used across virtually any department, including sales, customer service, or billing while helping to drive efficiency and better customer engagement. Some examples of where low-code CRM development has been utilized includes tools for sales, compliance management, marketing, support, outbound outreach, and more.
The time and effort required of building a low-code application will vary depending on what features it needs to include. For example, if the app requires extensive customization, SpiceCSM can use our experience and best practices to help design the solution. On the other hand, if the app just needs a few simple components, then the developer may be able to build it himself with little effort. Regardless of who builds out the initial solution, the return on investment using low-code development can be astronomical when implemented correctly. Improved Customer Service: Agents can access all the information they need in one place. This makes it easier for them to answer customers’ questions and provide better service. It also helps reduce the number of times that agents have to ask customers for information.
Don’t forget to head on over to our Blog to read more about Understanding Digital Transformation. If you want to learn more about how SpiceCSM is helping transform organizations and customer experiences, or to start your journey contact us for more information.