The right tools to track and manage every aspect of your customer journey
Easily define custom fields to create the desired account layout using our low code CRM designer. Tie CRM fields to the internal database, or to an external system of record. You can also reuse campaign and CRM structures for agile deployment.
Campaigns are a mechanism to organize CRM data, account records, case records, and reporting data. Each campaign can have it's own instance of each of those functions, and end users can be assigned multiple campaigns to have access to those corresponding functions.
Set a default account lookup field for each campaign to simplify searching for accounts, or make individual fields searchable from an advanced search. Leverage our CTI connector to automatically load account information using information from your telephony/ACD system.
Automatically track every step of each interaction in a complete case history for each account. Providing full transparency; every screen, selection, and data input is captured in the contact history. You can also exclude sensitive data from the audit log if needed.
Case management software including a knowledgebase that can integrate with a 3rd party CMS, canned responses for fingertip information, and the ability to drive email and follow up events directly from the interaction. Easily manage work items through a clear ownership system.
A CRM that benefits from a visual process guide tool, and an API hub that seamlessly extends the platform. Every data point in the CRM can be used in a process, to perform an action in another sytem, or become actionable and drive automated logic through process automation.
The all-in-one case management software to power your customer journey
A CRM that's flexible and agile enough to scale with your business. Divide your account and case records by utilizing CRM Campaigns. With easily customizable account layouts your CRM can display the exact data you need for each campaign.
Enjoy our no-nonsense CRM that offers all the functionality you need from your case management software. Easy account/case lookup, queue management, full case history, and all the tools you need to manage the customer journey.
It's so much more than just a CRM. With years of expertise in process workflow, the ability to connect to all manner of system through our Integration Hub, and the power of process automation, our CRM was built to transform businesses.
Our biggest asset is our relationships and the great people and companies that we work with!
Here is what some of the people we have had the pleasure to work with have to say about SpiceCSM:
"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days. There's nothing that we can't customize with SpiceCSM"
CEO at Connect Force
"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."
General Manager at Amazon Connect
"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations. SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"
Leading BPO Contact Center
“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”
“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”
Principal Analyst at Frost & Sullivan
Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC