Combine data from your existing business systems into a single platform
Dashboard reporting makes it easier to consume data quickly. Especially important for tracking rapid, fast-paced activity where data moves the needle over seconds and minutes not minutes and hours. The only choice when you need the most agile data.
Dashboards can extend beyond the standard case and contact monitoring views. Implement separate reporting dashboards for different users that highlight the metrics that matter most to that group. Show users the data that helps them perform better.
Quickly and easily monitor performance for the most common Key Performance Indicators (KPI's). Robust reporting dashboards allow you to filter between subsets of data to see exactly what is contributring to each metric. Quickly identify and react to changing data trends.
Choose from a variety of Standard, out-of-the-box, reports that provide detail into agents, cases, work items, and their associated KPI's. Track dispositions, interactions by agent, or other data points that help you make insightful business decisions.
Export report data providing the ability to manipulate data externally in an application like Excel. Choose from several export formats, with the ability to schedule and email reports automatically so the data is delivered directly to your inbox.
For advanced reporting needs the Report Builder allows you to create completely custom reports. Define the data and table structure as well as run options, and filter options. You can even manipulate the data as it's being presented to the report.
Consolidate real-time data from any system that interacts with SpiceCSM
Your data is only as valuable as your ability to make sense of it. Our real-time dashboards provide useful views of your most important business metrics. Always have the most current data at a glance.
Combine the most useful data from all your connected systems. Overlay contact and case data together to get the bigger picture. Easily filter subsets of data when you need to drill down into the details.
Standard case, contact, and campaign reports provide insight into every aspect of your business. An advanced report designer allows you to customize any standard report or build completely custom reports.
Our biggest asset is our relationships and the great people and companies that we work with!
Here is what some of the people we have had the pleasure to work with have to say about SpiceCSM:
"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days. There's nothing that we can't customize with SpiceCSM"
CEO at Connect Force
"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."
General Manager at Amazon Connect
"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations. SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"
Leading BPO Contact Center
“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”
“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”
Principal Analyst at Frost & Sullivan
Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC