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Data Integration

The most flexible data integration software available

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What Is Data Integration?

Integrated systems provide security, flexibility, and reliability through secure connections

No Rip and Replace

Keep any current solutions that work and SpiceCSM can augment those applications by passing data seamlessly between SpiceCSM and existing applications.  Regardless of their source, brand, data architecture or quantity.  We can even integrate to systems without API's.

System of Record

You decide where your data lives.  By default, data stays in-flight and is not stored in our system. With a robust database and available development modules, SpiceCSM can also be your system of truth.  

Secure Connections

Eliminate direct access by users to your system of record. Control the flow of data through direct integrations and hand-pick which data to integrate at what step in the process. Minimize data errors that result from human error with controlled data transfer.

Data Integrity

Remove any uncertainty around your data and say goodbye to the old addage: "GIGO - garbage in, garbage out".  With data integration you get a complete picture from all the integrated systems, and can dictate what data gets captured and in what format. 

Unified Desktop

Have the right information in the right place at the right time.  Front-end all of your important data in SpiceCSM's intuitive customer engagement system.  No more tabbing around or logging into multiple applications.  It's a classic case of "work smarter not harder"!

Data Accuracy

Eliminate human error with pre-defined system integrations.  Automatically write the customer journey through a CRM integration for the most reliable results.  Data is always present and consistent.

The Easy Way to Connect Your Data

SpiceCSM brings your data together into one platform to create your digital ecosystem

Application Integration

Connect all of the applications you already use to create a best-in-breed unified customer engagement hub that fits your business.  Whether it's your CRM, order and fulfillment system, or any other system.  SpiceCSM can serve as the center of your digital world.

Process Integration

Robust business processes allow you to connect to your data during any step of the workflow.  Make multiple data connections in a single process for ultimate flexibility in process design.

Enterprise Integration

With a scalable solution built for enterprise-level data connectivity, SpiceCSM can meet the needs of even the most demanding applications. Our data integration tools make it easy to manage and manipulate data from any source.

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Frequently Asked Questions

Which systems can SpiceCSM integrate with?

SpiceCSM is typically able to integrate with any system that you can access the data from.  We can easily connect to any system with an open API.  In most cases we are even able to connect to systems without pre-built connectors, such as legacy systems, so long as there is access to the data.

How difficult is it to connect my data to SpiceCSM?

SpiceCSM was built as a low-code/no-code integration platform.  We are continuously adding plug and play libraries for the most popular software systems.  Generic API nodes just need basic API parameters to configure.

Are there pre-built connectors to other applications?

We have pre-built connectors for many of our partners and commonly used applications that allow you to access commonly used functions with pre-configured nodes.  Including ACD Systems (telephony), CRM's, Billing Systems, and more, we are always adding more of the most popular applications as new libraries to make integration even easier!

Who typically builds integrations with SpiceCSM?

Integrations are typically configured initially by someone with a limited engineering or development background.  SpiceCSM provides a low-code GUI that makes configuration easy for novice users and developers alike.

Who can build processes using the integrated data?

Once the initial data integration is configured, SpiceCSM makes it simple for "Citizen Engineers" to leverage the data through our intuitive Process Editor.  Drag and drop custom business process that collect data for and reference data from the API.

Building Business Transformations

Next to our employees, our biggest asset is our customers.
Here are just a few of the nice things that have been said about SpiceCSM:

"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days.  There's nothing that we can't customize with SpiceCSM"

Bill Wilder

CEO at Connect Force

"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."

Pasquale DeMaio

General Manager at Amazon Connect

"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations.  SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"

Call Center Manager

Leading BPO Contact Center

“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”

Operations Manager

Leading ISP

“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”

Michael DeSalles

Principal Analyst at Frost & Sullivan

"Governments comprise over 70% of our client base and each client has very specific processes to follow. Spice makes it very easy to embed the approved scripts and create dynamic process paths based on specific customer attributes."
James Hansen

Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC

Let's Talk!

We would love to learn more about your business and how SpiceCSM can help 

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