Combine data and functionality from your existing business systems into a single platform.
Consolidate data from multiple sources into a single interface. Give your users the right data, at the right time, from the right system. Show multiple data streams in a single view, and write data out to any number of connected systems.
Create the perfect platform for your business by combining the best-in-breed applications for each function into a single interface. Leverage each application for it's specialized purpose instead of trying to find a one-size-fits-all business process.
Provide an additional layer of security by restricting direct access to systems of truth. Control what data and functions users have access to instead of providing manual access to those connected systems.
Training becomes easier when data and business systems are joined within one unified platform. Greatly reduce training time and increase productivity by combining the information and tools users need to perform better and more efficiently.
Providing a simple and effective account and case management platform, the CRM can be customized to display any relevant data points. With all the features you expect, including knowledgebase, canned responses, and disposition management.
SpiceCSM's Unified User Interface is built to drive efficiencies across major Key Performance Indicators. Reduce AHT by streamlining process, increase CSAT scores through better business processes, and produce more accurate reporting with simple automations.
Drive efficiency with our connected and controllable all-in-one business platform
Combine the most useful data and functions of your business into a single platform to create your own best-in-breed Unified User Interface (UUI). Seamlessly connect with other data sources to push or pull data. Connect systems like telephony and payment processing that are driven by a consolidated CRM interface.
A complete and customizable CRM that has everything you need to manage your customers without the extra noise. Support clients across any industry or media. With full account and case management across multiple CRM campaigns, as well as other helpful features to keep users engaged and efficient.
Continue to leverage current investments. SpiceCSM can work in parallel to your existing systems where applicable. Whether you are trying to provide a secure window into your existing data or connect systems that perform specialized functions, we help you build your best-in-breed UUI.
Our biggest asset is our relationships and the great people and companies that we work with!
Here is what some of the people we have had the pleasure to work with have to say about SpiceCSM:
"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days. There's nothing that we can't customize with SpiceCSM"
CEO at Connect Force
"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."
General Manager at Amazon Connect
"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations. SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"
Leading BPO Contact Center
“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”
“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”
Principal Analyst at Frost & Sullivan
Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC