A complete business process improvement platform to manage workflow from the back-end forward
With SpiceCSM you'll have the right information in the right place at the right time. Information you need can be pulled from any system and combined into a unified interface to eliminate hunting and pecking. Delivered though SpiceCSM's CRM and interactive workflow you always get the information exactly when you need it.
Powerful interactive workflows that are simple to follow. Information can be broken into sections making it easier to focus on the actual process. Decision making logic can be built directly into the process allowing every step to automatically adapt to any situation. With SpiceCSM you can be sure the next step is always the right step
Programmable processes that produce consistent results. You define every step of the process to capture the exact data you need. Think of it as "process guard rails" to ensure every interaction is handled within the boundaries you set. You'll love the consistency and they'll love the simplicity.
SpiceCSM Guided Processes are as easy to build as they are intuitive to follow. Using a WYSIWYG visual process designer you see exactly what the end user will see while you build. This takes the guess work out of process design so you can focus on process optimization.
Great ideas aren't limited to your development team. SpiceCSM low-code development platform means that even non-technical users can easily create powerful business processes. Simply drag and drop the building blocks that drive different process functions, and double click to configure each node's unique properties and settings.
We understand that more frequent users of any process will know the process best. That's why we built in a process-feedback option for end users to report suggested content updates. This closed loop system ensures continuous process improvement starts on the front-lines.
SpiceCSM business processes are as easy to build as they are intuitive to follow
Business processes work better when they're easy to follow. That's why our Workflow Engine uses interactive processes that keep the user on track and engaged. SpiceCSM provides guidance by using a robust logic engine to determine the next best actions. This leads to increased efficiency, accuracy, and customer satisfaction.
We know you need the right tools to run your business, so we made process design easy. Using a visual, drag-and-drop, process design studio we make it simple for "citizen engineers" to build robust process. See what you build as you build it so there's no guess work. Don't let code be a road block to business process improvement.
Our Guided Processes are more than just your standard decision tree. We take next best action a step further and allow you to easily build complex logic with no code. Using data from the process or an integrated system, you can easily build dynamic processes that take the guess work out of workflow.
SpiceCSM can capture data through all major HTML input fields, such as text fields, text areas, dropdowns, radio boxes, and more. These are easily setup using our low-code visual Process Editor.
Next to our employees, our biggest asset is our customers.
Here are just a few of the nice things that have been said about SpiceCSM:
"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days. There's nothing that we can't customize with SpiceCSM"
CEO at Connect Force
"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."
General Manager at Amazon Connect
"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations. SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"
Leading BPO Contact Center
“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”
“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”
Principal Analyst at Frost & Sullivan
Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC