NICE inContact

NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

Customers wanting to expand their customer experience capabilities, while removing expensive and time-consuming technology hurdles, turn to SpiceCSM for its broad applicability in contact center environments and very quick return on investment.

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Amazon Connect

The Amazon Connect on-demand cloud-based contact center services include skill-based routing, dynamic contact flows, as well as the Amazon Lex natural language chatbot services. The Amazon Connect services runs on Amazon Web Services. Using SpiceCSM’s specialized pre-built AWS Lambda function, data can seamlessly transfer between Amazon Connect and SpiceCSM. Additionally, integration capabilities with Amazon Connect allows users to write their own AWS Lambda functions for other AWS Services, including Amazon S3. Any data imported to Amazon Connect can then be passed to SpiceCSM.

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Amazon Web Services (AWS)

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally.  AWS is architected to be the most flexible and secure cloud computing environment available today and supports 90 security standards and compliance certifications. 

SpiceCSM hosted on AWS provides the flexibility to deploy the platform anywhere with industry best security, scalability, and availability.  

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IDSolutions is a global video integration company providing custom solutions for video conferencing, media management, streaming video and digital signage. We make video solutions simple, easy to use and affordable for Healthcare, Education, Enterprise and Government clients around the globe.  

SpiceCSM and ID Solutions can combine the power of video with a complete customer engagement platform to create a personalized, state of the art, contact center.

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National Student Clearinghousse

The National Student Clearinghouse is the nation's trusted source for education verification and student outcomes research. The leading provider of educational reporting, data exchange, verification, and research services. The work — performed in a trusted, secure and private environment — provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors of participating institutions.

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