SpiceCSM’s integration with Amazon Connect offers customers many advanced capabilities that they can implement quickly and easily to enhance their hybrid architecture. With SpiceCSM and Amazon Connect, contact center managers have a complete telephony, customer management, and business process solution to create their own Unified Customer Engagement Hub. Using SpiceCSM, customer experience leaders can also incorporate AWS offerings, such as Amazon Lex, to enable Virtual Agent and AI capabilities.
Partner Benefits
Amazon Connect customers will benefit from SpiceCSM through its ability to further enhance the customer experience by:
Customers wanting to expand their customer experience capabilities, while removing expensive and time-consuming technology hurdles, turn to SpiceCSM for its broad applicability in contact center environments and very quick return on investment.
SpiceCSM’s integration with Amazon Connect offers customers many advanced capabilities that they can implement quickly and easily to enhance their hybrid architecture. With SpiceCSM and Amazon Connect, contact center managers have a complete telephony, customer management, and business process solution to create their own Unified User Interface (UUI). Using SpiceCSM, customer experience leaders can also incorporate AWS offerings, such as Amazon Lex, to enable Virtual Agent and AI capabilities.
The best and most complete platform for data integration, case management, and workflow management to help transform your customer journey.