SpiceCSM & ID Solutions

IDSolutions is a global video integration company providing custom solutions for video conferencing, media management, streaming video and digital signage. We make video solutions simple, easy to use and affordable for Healthcare, Education, Enterprise and Government clients around the globe.  

With SpiceCSM you can combine the power of video with a complete customer engagement platform to create a personalized, state of the art, contact center.

Partner Benefits

SpiceCSM customers will benefit from ID Solutions Partnership by:

  • Build powerful, video-integrated workflow processes
  • Unified CRM and communication solution
  • Unlimited video usage and number of meetings

Enrich your contact center and workflow tools by providing a personal touch to your customer support. A must have service for financial services and on-line retailers that have a need to . . . Improve and Personalize customer support, increase customer communication or sales, differentiate services, and attract and retain clients.

Schedule Demo

See the complete customer engagement hub with SpiceCSM,
including integrated inContact Agent controls and a library of ACD functions.