Press Releases

Here is the latest news from the team at SpiceCSM!  

A Customer Engagement Hub in Less than 3 Weeks

A Customer Engagement Hub in Less than Three Weeks

Case Study: Engaging Solutions

Engaging Solutions 'Dreams Big' with NICE inContact CXOne and SpiceCSM

Salesforce Node Library Announced

SpiceCSM (https://www.spicecsm.com) has announced a new Salesforce Node Library available NOW to be used with our No-Code/Low-Code Visual Process Editor.  The node library provides content creators with drag and drop building blocks used to easily configure integrations that push, pull, and manipulate data between your Salesforce and SpiceCSM instance.  These no-code integration connectors are configured entirely through a series of visual table selectors and require zero coding knowledge.    Through SpiceCSM’s unique Platform Connection manager, you can even integrate data between multiple Salesforce instances at the same time, regardless of which cluster they are on. 

ZenDesk Node Library Announced

SpiceCSM (https://www.spicecsm.com) has announced our new ZenDesk Node Library available NOW to be used with our No-Code/Low-Code Visual Process Editor.  SpiceCSM node libraries provides content creators with drag and drop building blocks used to easily interact with account records from ZenDesk and create cases through their SpiceCSM instance.  These no-code integration connectors are configured entirely through visual API configuration settings.    Through SpiceCSM’s unique Platform Connection manager, you can even integrate data between multiple ZenDesk instances at the same time. 

SpiceCSM Now Available on AWS Marketplace

AWS customers can now subscribe and instantly provision the SpiceCSM platform and enable their own Customer Engagement Hub, complete with out-of-the-box Amazon Connect integration. SpiceCSM, a digital transformation platform for enabling the Customer Engagement Hub, announced today its availability on the AWS Marketplace, allowing customers seamless ordering and provisioning of SpiceCSM’s Engagement Suite and Automation Suite products through their Amazon Web Services (AWS) account. SpiceCSM provides a low-code, visual integration and development environment that makes it simple to create complex processes with a unified interface for contact center agents. The proven Business Rules engine allows automated events to be assigned to specified process triggers. This, coupled with a full-featured CRM and Workflow Engine, enables efficient management and automation of the entire customer journey.

SpiceCSM Announces Amazon Connect Integration

With SpiceCSM and Amazon Connect, users have a complete telephony, customer management, and business process solution to create their own Unified Customer Engagement Hub. SpiceCSM a digital transformation platform for enabling the Customer Engagement Hub, announced today its integration with Amazon Connect, which provides a self-service, cloud-based contact center service. SpiceCSM has enhanced its Unified Customer Engagement Hub to integrate the Amazon Connect softphone application natively in a single interface. The SpiceCSM process editor provides a visual development environment to easily expand the functionality of Amazon Connect.

SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone— the World’s #1 Cloud Customer Experience Platform

SpiceCSM Offers Application on CXexchange Marketplace to Enhance Agent Experience for NICE inContact Users August 18, 2017 SALT LAKE CITY--NICE inContact (Nasdaq:NICE) today announced that SpiceCSM has joined the DEVone development program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. SpiceCSM enables customers to easily create a Customer Engagement Hub that further extends the CXone platform by integrating existing systems and data sources into a unified interface for agents with powerful automated and guided workflows.

Leading BPO Selects SpiceCSM for their Integrated Customer Engagement Hub

SpiceCSM (https://www.spicecsm.com) has been selected by a leading Business Process Outsourcer (BPO) to provide the Customer Engagement Hub and Integration platform for a range of contact center services.  SpiceCSM will serve as the connective tissue between various back-end systems and present relevant information to the agents in real-time through incremental workflows.

SpiceCSM Enhances Database Builder Module with Data Upload and Query Browser

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has added two new features to the development platform that are aimed to improve how clients interact with their data.  The Data Upload functionality allows for bulk data to be pushed directly into various components of the SpiceCSM application, while the query browser provides an integrated tool to run direct queries on the core campaign databases.

SpiceCSM to Offer Encast Charitable Giving Platform to Customers

SpiceCSM (http://www.spicecsm.com) has reached an agreement with Encast (http://www.encast.gives) to add its Giving as a Service™ (GaaS) charitable donations platform to the Spice eco-system of fully integrated applications. The service will be made available to all of Spice’s customers.

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