AUSTIN, TEXAS (PRWEB) SEPTEMBER 21, 2016 SpiceCSM, provider of a next-gen consumer engagement platform, announced that it has been recognized in the Gartner “Hype Cycle for U.S. Healthcare Providers, 2016" as one of seven providers in the emerging, high-benefit technology category of Healthcare CRM/Contact Center Systems. The Gartner report is designed to help healthcare delivery organization executives understand and prioritize significant technology trends and realities.

Enables organizations to move towards deploying end-to-end customer engagement hubs Boston, MA, Potsdam, NY, 17 May 2016, Eptica (www.eptica.com), the global multichannel customer interaction software company, today announced a global partnership with SpiceCSM (www.spicecsm.com), the leading provider of iPaaS (Integration Platform as a Service) Guided Process and Integration technology. Under the agreement SpiceCSM will provide Eptica’s innovative, linguistic-powered customer engagement software to its growing client base, both within the United States and internationally. Additionally, Eptica will offer the SpiceCSM solution as “connective tissue” for Eptica customers wanting to build the next generation Customer Engagement Hub.

SpiceCSM today released the newest version of their Administration Module, completing the full version 8 release of their Customer Engagement Hub (CEH) solution. The updated SpiceCSM version 8 Administrator Module makes connecting disparate systems and managing your contact center easier than it has ever been.    “The updated administration interface combines an enhanced user experience with additional functionality that allows customers to further customize and control their environment” said Pete Blackmer, Vice President of Software Engineering for SpiceCSM”. “In addition, reinforced security and logging functionality expand our customer’s ability to monitor and control compliant sensitive aspects of their environment.”

Frost & Sullivan Acknowledges the Superior Value Offered by SpiceCSM’s Enterprise-grade iPaaS Solution The SpiceCSM platform delivers substantial return on investment due to its impact on sales, agent training time, and customer satisfaction scores Based on its recent analysis of the platforms that power the contact centers market, Frost & Sullivan recognizes SpiceCSM with the 2015 North American Frost & Sullivan Award for Price/Performance Value Leadership. The SpiceCSM cloud-based Decision Tree Software uses Guided Process Workflows to present dynamic information to contact center support representatives that can cut costs, minimize training, and reduce agent turnover rates.

SpiceCSM is pleased to announce that its contact center cloud software platform has been showcased in the annual vendor guide published by Gartner Group Inc., in the category of leading Customer Engagement Center (CEC) Suite Providers.

To support its continued effort to help contact centers improve performance and increase customer engagement, SpiceCSM is pleased to announce the release of its next generation process editor. The drag and drop graphical editor allows user to easily connect data points and applications within streamlined processes.

SpiceCSM has announced their official sponsorship of the 10th Anniversary Customer Contact West: A Frost and Sullivan MindXchange. This fantastic networking event set to take place in San Diego, CA from October 29, 2014- October 22, 2014 allows industry experts, analysts, vendors, and end-users to share insights, ideas, and best practices with peers and make connections that will bring value to their businesses and careers.

This release of SpiceCSM combines core code base updates and new features in a sleek modern look that improves performance and productivity. Current users will find the interface familiar and friendly while enjoying the benefits of all new features.

Some of the loudest buzz emanating from inContact’s 2013 ICUC Conference is the news that ClearView and SpiceCSM have completed an attention-grabbing three-way integration with inContact and with each other.

SpiceCSM will provide a secure file storage service and the bandwidth needed to support delivering content to populate and supplement your SpiceCSM scripts and knowledge base.