Here is the latest news from the team at SpiceCSM!
SpiceCSM is the Platform for Lead Management Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!
NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference
Integrate Microsoft Teams with SpiceCSM Process Workflows SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows. Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface. Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.
Integrate Google Calendar into your SpiceCSM Unified Interface SpiceCSM works with Google Calendar to streamline event management. Connect either through direct integrations that tie directly to business processes or by utilizing familiar Google embeddable interfaces that extend the UI you're used to into the CRM/agent interface. SpiceCSM brings your Google Calendar functionality into the CRM for a more accessible interface so that agents can manage events from directly within the Unified User Interface. Make Google Calendar part of your business processes.
SpiceCSM Direct Sales Hub: Revitalizing the Customer Experience Since 2014, Monat has been revitalizing the confidence in women around the world through innovative skin and hair care. Monat takes special pride in the natural compounds that their products are based on and they strive to help people everywhere feel beautiful and live healthy, fulfilling lives. Operating as an international business with consultants all over the world, Monat needed a robust support system that allows them to handle interactions, manage information, and provide solutions.
SpiceCSM Customer Engagement Hub: Powering the Future of Pharmacy America’s Pharmacy Source is an online retail pharmacy that provides outstanding support to customers of their mail-order pharmacy support with the vision of "The Future of Pharmacy Today". America’s Pharmacy Source operates exclusively online and offers a wide range of medications at a low cost with home delivery to their patients. They provide their patients with competitive pricing, easy access to medications, and exceptional customer service. Since launching in 2018, America’s Pharmacy Source has become a trusted resource for their patients.
Dated Solutions vs SpiceCSM: Modern & Low Code Architecture About Nature's Sunshine: Nature’s Sunshine Products (NSP) is a leading health and wellness company that markets and distributes natural nutritional and personal care products. The company manufactures most of its products and their global direct sales force of over 500,000 independent managers, distributors, and customers is present in over 40 countries. The Challenge: NSP had been using Oracle Service Cloud in their call center to service customers, which served as a good product but was overly complex and expensive for the value received. Call centers were only using about 10% of the features it offered but were paying the full price of the platform. They utilized the customer database portion, some workflow and cash management segments, and a small part of analytics that they built out for themselves to monitor disposition and call center reporting. However, NSP did not fully implement the entire customer user interface, reporting or survey functions, and were not using analytics features to their fullest capacity.