A Customer Engagement Hub in Less than Three Weeks
August 13, 2019
NICE inContact Solutions:
• CXone ACD
• SpiceCSM Engagement Suite - Enterprise
Three weeks to a future-proof customer engagement hub? It happened for Aetna Medicare Transition Services — and it can happen for your organization too. Discover how in our webinar, A Customer Engagement Hub in Less than Three Weeks.
With a short timeline and multiple challenges to overcome, upleveling its contact center was no small feat for Aetna. William Jetter, President of Aetna Medicare Transition Services, gives the inside scoop on the challenges they faced with old contact center infrastructure.
To support their next-generation marketing program and amplify innovation, Aetna Medicare Transition Services replaced their old on-premises infrastructure with the NICE inContact cloud customer experience platform and SpiceCSM. The combined solution took Aetna’s growth trajectory to new heights, cultivating the ideal customer experience stream the webinar now.
If your current contact center brings more struggles than results, or you want to strengthen your customer experience and your innovation simultaneously, view the key strategies and actionable ideas in this webinar.
NICE inContact (Nasdaq:NICE) the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by the leading industry analyst firms, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies. To learn more about NICE inContact, visit www.incontact.com.
SpiceCSM: is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform their business operations without expensive, time consuming rip and replace initiatives. To learn more about SpiceCSM, visit www.spicecsm.com.