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SpiceCSM Enhances Database Builder Module with Data Upload and Query Browser

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has added two new features to the development platform that are aimed to improve how clients interact with their data.  The Data Upload functionality allows for bulk data to be pushed directly into various components of the SpiceCSM application, while the query browser provides an integrated tool to run direct queries on the core campaign databases.

The Data Upload and Query Browser are the latest addition to Database Builder Development Module, and provide another interface to help make the data extensible.  Quickly and easily upload large data sets into SpiceCSM account, case, or custom databases with the Data Upload feature’s intuitive mapping tool.  The Query Browser allows users with knowledge of SQL to perform direct lookups on or manipulate any of the SpiceCSM databases.  These new features are aimed at providing extensibility and opening up more possibilities for SpiceCSM ‘power users’.

The SpiceCSM Database Builder Module has already given users the ability to completely customize their cloud instance by managing the core databases associated with their campaigns.  With the addition of the Data Upload and Query Browser features, Development Module users will have immediate access to new features that provide more insight to their data and simplifies working with larger data sets.  To learn more about the SpiceCSM Database Builder Module contact us today at 866.331.1276.

SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure.  Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform their business operations without expensive, time consuming rip and replace initiatives. To learn more about SpiceCSM, visit

Chris Giardina
Chris Giardina
Contact center professional with over 10 years of experience in various roles from Agent to Director and everything in between.

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