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File Storage Service to Support SpiceCSM Scripting

SpiceCSM will provide a secure file storage service and the bandwidth needed to support delivering content to populate and supplement your SpiceCSM scripts and knowledge base. 

Storage can support:

  • Image files (JPG, PNG, GIF etc.) for inclusion in process content
  • PDF files for download or email attachments
  • Files for inclusion and/or attachment for e-mail content
  • Recording storage (.wav files for telephony integrated customers)

Key Features & Benefits

ITIL® v3-based processes and a set of advanced tools that ensure a highly available and secure environment

  • Delivered as a service
  • No need to purchase hardware/software
  • Secure access for your users
  • Incident management
  • Change management
  • Configuration management
  • Continual Service Improvement (CSI)

Service Levels and Pricing

  • Up to 100 MB of file storage per month
  • Up to 1 Mbps of bandwidth per month (measured at the 95th percentile)
  • $495 per Quarter (invoice quarterly, in advance)
  • $495 One-Time Set-up Fee
  • Optional Services (for additional fees)
  • Full and incremental backups to tape with secure, off-site storage
  • Additional units of storage and bandwidth for short term overages
    • Up to 10 MB of storage and 1/10th of BW for $60 per unit per month
    • Recurring overage units may be combined with Base service at the lower rate
    • Thought Leadership & Consulting for storage architecture
    • Geographically-Dispersed Redundancy for Business Continuity / Disaster Recovery

Geographically-removed to Minimize Risk

By partnering with TridentITSM, (a Fused Solutions Brand) we will deliver a secure partition in a shared stack cloud environment for your confidential workflow/process content. Content will delivered to your SpiceCSM instance over a secure VPN between our Potsdam data center and the TridentITSM data center in Massachusetts.

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