SpiceCSM will provide a secure file storage service and the bandwidth needed to support delivering content to populate and supplement your SpiceCSM scripts and knowledge base.
Storage can support:
- Image files (JPG, PNG, GIF etc.) for inclusion in process content
- PDF files for download or email attachments
- Files for inclusion and/or attachment for e-mail content
- Recording storage (.wav files for telephony integrated customers)
Key Features & Benefits
ITIL® v3-based processes and a set of advanced tools that ensure a highly available and secure environment
- Delivered as a service
- No need to purchase hardware/software
- Secure access for your users
- Incident management
- Change management
- Configuration management
- Continual Service Improvement (CSI)
Service Levels and Pricing
- Up to 100 MB of file storage per month
- Up to 1 Mbps of bandwidth per month (measured at the 95th percentile)
- $495 per Quarter (invoice quarterly, in advance)
- $495 One-Time Set-up Fee
- Optional Services (for additional fees)
- Full and incremental backups to tape with secure, off-site storage
- Additional units of storage and bandwidth for short term overages
- Up to 10 MB of storage and 1/10th of BW for $60 per unit per month
- Recurring overage units may be combined with Base service at the lower rate
- Thought Leadership & Consulting for storage architecture
- Geographically-Dispersed Redundancy for Business Continuity / Disaster Recovery
Geographically-removed to Minimize Risk
By partnering with TridentITSM, (a Fused Solutions Brand) we will deliver a secure partition in a shared stack cloud environment for your confidential workflow/process content. Content will delivered to your SpiceCSM instance over a secure VPN between our Potsdam data center and the TridentITSM data center in Massachusetts.
